Thank you for choosing Bakon Tools. We are committed to delivering high-quality electronic tools and ensuring your satisfaction. Please review our comprehensive return, refund, exchange, and warranty policy below.
Returns
You may request a return within 7-14 days from the date of receiving your order, provided the following conditions are met:
- The item is unused, in its original condition, and in its original packaging.
- All accessories, manuals, and components are included.
- A valid proof of purchase (e.g., order number or invoice) is provided.
- For quality issues or damaged-on-arrival items, photographic or video evidence is required (e.g., unboxing video or photos taken within 24 hours of signing for delivery).
- For a wrong model or accessories sent, an unboxing video or photos must be provided to confirm the error.
Non-Returnable Scenarios:
- Customized or special-order items (unless defective).
- Items with human-caused damage (e.g., dropping, unauthorized disassembly, water damage).
- Items with significant usage marks or conditions affecting resale (unless due to quality issues).
- Items purchased through unofficial sales channels.
- Items beyond the 7-14 day return period.
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to your original payment method within 5-7 business days.
- Shipping fees are non-refundable, unless the return is due to:
- A product quality issue (e.g., non-human-caused damage preventing normal use, such as power failure or damaged components).
- Shipping damage (with photo/video evidence provided within 24 hours of signing for delivery).
- Wrong model or accessories sent.
- For subjective reasons (e.g., dislike or wrong purchase), the buyer bears the return shipping costs.
Exchanges
Exchanges are available within 30 days from the date of receipt for defective or damaged items, or if the wrong model/accessories were sent, subject to the following:
- Contact our support team with a clear description of the issue, order number, and photos or videos (e.g., unboxing video for wrong items or evidence of defects/damage).
- For quality issues or errors on our part, Bakon Tools covers both return and exchange shipping fees.
- Upon approval, customers must ship the item back to the designated address, including complete packaging and accessories.
- Replacement items will be shipped within 5 business days of receiving the returned item.
Warranty – 2 Years
All Bakon Tools come with a 2-year limited warranty from the date of purchase, covering:
- Manufacturing defects.
- Faulty materials or workmanship.
Warranty Exclusions:
- Damage due to misuse, unauthorized repair, or normal wear and tear.
- Consumables (e.g., soldering tips, bits, batteries).
To claim a warranty repair or replacement, please provide:
- Your order number.
- Product serial number (if available).
- A clear description or photo/video of the issue.
Return and Exchange Process
- Contact our support team via email, phone, or the website’s Contact Us form, providing:
- Order number.
- A detailed description of the issue.
- Photos or videos (strongly recommended to record an unboxing video to protect your rights).
- Upon approval, ship the item back to the designated address, ensuring complete packaging and accessories are included.
- After receiving and inspecting the return, we will process your refund or ship a replacement within 5-7 business days.
Shipping Fee Policy
- Quality issues, shipping damage, or wrong items: Bakon Tools covers both return and exchange shipping fees.
- Subjective reasons (e.g., dislike, wrong purchase): The buyer is responsible for return shipping costs.
Additional Notes
- We strongly recommend recording an unboxing video to provide evidence in case of issues with the product upon arrival.
- All returned or exchanged products must include complete packaging, accessories, and manuals to be eligible.
- For purchases made through unofficial channels, please contact the respective seller for their return policy.
📩How to Contact Us
For any questions about returns, refunds, exchanges, or warranty services, please reach out to us:
Email: grace@bakon.cn
Phone: +86-135 7089 1898
Website: Use the Contact Us form on our website.
We are here to assist you and ensure a smooth experience with Bakon Tools.